The road every order takes

Five stages every order passes through in a cash-on-delivery store. KAVRO shows where each order is right now, and which ones need you.

  1. 1New order
  2. 2Confirm
  3. 3Pack
  4. 4Ship
  5. 5Collect

New order

Orders arrive from your store, from WhatsApp or by hand, and land in one list with the customer's name, number and address.

Repeat orders from the same number are flagged automatically.

Confirm

Your team calls the customer and confirms the address. Every call is logged, and unanswered orders come back to the queue two hours later.

Confirming before shipping is how stores cut returns.

Pack

A picking list for each day, grouped by carrier. Stock is deducted when the order is packed, not when it's placed.

Drag a packing task to another day and the carrier and collection dates move with it.

Ship

Hand the parcel to the carrier and get the tracking number on the same screen. Stuck deliveries show up before the customer calls.

Ready to connect to local carriers.

Collect

On delivery the cash collected is recorded, and KAVRO matches the carrier's payout against your orders so you know where every pound is.

Gaps between what was collected and what was paid out show in one line.

Try it on realistic orders.

The demo console is loaded with orders, shipments and stock so you can try every stage.

Open the merchant console